HOW DOES SHIPPING WORK?My Skin First takes product delivery very seriously. Only trusted shipping companies which provide insured shipping are used. Insured shipping is used for ALL purchases without compromise to ensure your purchases are delivered in the least cumbersome and safest possible way.
My Skin First partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas via our delivery partnership.
Because we ship directly from our partners in these countries, your item may take 4-6 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Our refund policy requires items sent out from our storage to be sent back to us. We will process (refunds for items sent out) only after our returned items collection center receives and accepts the returned item.
If you have any questions, please feel free to contact us via email at: firstname.lastname@example.org